Welcome to our frequently asked questions (FAQ)
We at myhona want to offer you the best shopping experience. So that you can find all the important information quickly and easily, we have compiled answers to the most frequently asked questions here. Whether it's shipping, returns or product details, we are here for you and will help you with all your concerns. If you can't find what you're looking for here, please contact us directly, our team is always there for you!
myhona is your place for products that make life a little more beautiful, simpler and more atmospheric. We select each piece with great care so that you always find what suits you and brings you joy. Our mission? To offer products that are not only useful, but also made from the heart.
We know how much we look forward to something new and we do everything we can to ensure that your package reaches you safely and reliably. It usually takes 2-3 days to process your order. Your product then goes through a comprehensive quality control, which takes around 3-6 days, before it is forwarded to our shipping service provider. The entire process therefore usually takes 6-12 days for your package to reach you.
Sometimes plans change, and we understand that. As long as your package has not yet been shipped, you can contact us at any time and we will change or cancel your order with no hassle. If your package is already on its way, we are of course still there for you and will support you wherever we can.
We want every product you order from myhona to bring you joy. If you are not satisfied, you have 30 days to return or exchange the product, in peace and without stress. We take the time to address your concerns and find the best solution together.
This is obviously not nice and we apologize in advance. Your trust is important to us, so we will do everything we can to help you quickly. Contact us and we will make sure that you receive a replacement quickly or get your money back, whichever suits you best.
We stand by the products we offer and select them with great dedication. Our items undergo rigorous tests for durability and sustainability because we want you to be happy with your choice even after years. With us, you can be sure that you will only receive high-quality and well-tested products.
Absolutely. Your security and trust are important to us. We protect your data with SSL encryption and other security measures, and you can shop with complete peace of mind using various secure payment methods such as credit card, PayPal or instant bank transfer.
We are here to listen to you and help you with any concerns. You can always email us at hotline@myhona.de or use the contact form on our website. We will get back to you within 24 hours and our team is always open to your questions or suggestions.